Before you tell me to install RT, let me stop you: I don’t have a host to run this ticketing system on. That’s why I’m looking for a hosted system. Do any of you have any recommendations (or anti-recommendations) for such a thing?
My wish list is pretty minimal:
- Queues
- Email integration
- Multiple users
- Reasonable UI
- Cheap (Free is even better)
I get the feeling this is going to be one of those, “pick three” sort of things, but I figured it can’t hurt to ask.
![[PSA] If you’re using Firefox, particularly on Windows, stop doing that.](http://www.covert-ops.org/wp-content/themes/songwriter-premium/images/slide.jpg)
When I was researching ticketing systems for work, everybody with an opinion wanted us to use ZenDesk. I would’ve liked to use ZenDesk too, except with the way we handle support, the licensing costs would’ve been prohibitive. Also near the top of my list was Kayako. http://www.kayako.com/
RT on Azure…?
Michael: Huh. Interesting. I was hoping to get out of the admin side of it, though. I shall ponder.
Cathy: Yeah, ZenDesk has come up. It gets pricey quick, though. I’ll check out Kayako. Thanks!
Openshift.com
JIRA has a $10 starter license that gets you 10 users.
https://www.atlassian.com/licensing/starter#licensingandordering-1
Meri: I just started a JIRA on demand trial since I needed some home issue tracking. I’ll let you know how it goes; first month’s free.
[edit: I am already the de facto JIRA admin at work – specifically, I’ll let you know how it works as a home ticketing system.]